FAQs

FitTea is a health and wellness brand creating functional products designed to support modern, active lifestyles. Our collection includes functional teas, hydration products, energy beverages, creatine, wellness gummies, greens, and other everyday wellness essentials.

Our goal is simple: create convenient, great-tasting products that make wellness easier to incorporate into your daily routine.

FitTea offers a growing range of products across hydration, energy, fitness, recovery, and everyday wellness.

Product availability may change as we continue introducing new products and flavors. Visit our Shop page to explore our current collection.

FitTea offers functional tea blends created for convenient everyday wellness routines.

Each tea has its own ingredients, flavor profile, and intended use. Please refer to the
individual product page and packaging for complete ingredient and preparation
information.

Ingredients vary by product.

For the most accurate and current ingredient list, please review the ingredient panel on the individual product page or product packaging.

Caffeine content varies by product.

Some FitTea products contain caffeine while others may be caffeine-free. Please check the individual product page or product packaging for specific caffeine information.

Preparation instructions vary by tea.

For traditional tea bags, place one tea bag in hot water and steep according to the directions provided on the product packaging. Many teas may also be enjoyed chilled or over ice.

For best results, always follow the preparation instructions listed on the specific product.

Yes. You can customize your tea based on your personal preference.

Popular additions include lemon, honey, fruit, or ice. Keep in mind that adding
ingredients may change the nutritional content of the finished beverage.

Follow the directions provided on the specific FitTea product you are using. Recommended timing may vary by tea or product, so always refer to the product packaging for the most accurate guidance.

After placing your order, you should receive an order confirmation at the email address
provided during checkout.

Once your order ships, you will receive a separate shipping confirmation with tracking information when available.

If you do not see your confirmation email, please check your spam or junk folder before contacting us.

Most orders are processed as quickly as possible after they are placed.

Processing times may vary during weekends, holidays, promotional periods, product launches, or periods of high order volume.

Once your order ships, tracking information will be emailed to you when available.

Contact support@fittea.com as soon as possible if you would like to cancel an order.

If your order has not yet entered processing, we may be able to cancel it. Once an order has been processed or shipped, it may no longer be eligible for cancellation.

Contact support@fittea.com as soon as possible with both order numbers.

If the duplicate order has not yet been processed, our customer care team will review whether it can be canceled.

Delivery times vary based on your location, selected shipping method, carrier, and order
volume.

Estimated shipping options and rates will be displayed during checkout when available.

Once your order ships, you will receive tracking information so you can follow the delivery progress.

Shipping rates depend on the products in your order, destination, and available shipping service.

Your applicable shipping options and charges will be displayed at checkout before your order is completed.

Tracking information may take approximately 24-48 hours after shipment to update in the carrier's system.

If your tracking information has not updated after that time, contact support@fittea.com.

First, review your tracking information for the latest carrier update.

If the package is delayed beyond the expected delivery window, contact the carrier directly or email support@fittea.com with your order number so our team can review the shipment.

If tracking shows your package as delivered but you cannot locate it:

• Check around your property and any secure delivery
  locations.
• Ask household members, neighbors, building management, or
  front desk staff if applicable.
• Allow a short period of time, as some carriers may mark
  packages delivered shortly before the actual delivery.
• Contact the shipping carrier using your tracking number.

If the package still cannot be located, contact support@fittea.com and our team will review the available shipping information.

Contact support@fittea.com with your order number and tracking information.

Our team will review the shipment and determine what options may be available based on the carrier status and circumstances of the order.

Eligible products purchased directly from FitTea.com may be returned according to our Returns & Refunds Policy.

To request a return, contact support@fittea.com within 14 days of delivery.

Products must generally be unopened, unused, in their original packaging, and in resalable condition. Our customer care team will provide return instructions when applicable.

Because FitTea products are consumable wellness products, opened, used, or partially consumed products are generally not eligible for return or exchange, except where required by applicable law.

Contact support@fittea.com as soon as possible.

Please provide your order number, a description of the issue, and photos of the item and packaging when applicable.

Our customer care team will review your request and determine the appropriate resolution.

Once an approved return has been received and inspected, eligible refunds will be
issued to the original payment method.

Your bank or card provider may require additional time to post the refund to your account.

Subscription products are automatically billed and processed according to the delivery frequency selected when you subscribe.

Depending on your subscription settings, you may be able to manage, skip, pause, or update upcoming orders through your customer account or subscription portal.

You may cancel your subscription through your customer account or subscription portal.

Make any changes before your next scheduled billing date to avoid processing the upcoming order.

Once an order has already been billed or entered processing, it may no longer be eligible for cancellation. For assistance, contact support@fittea.com.

International shipping availability depends on the destination and the shipping options
available during checkout.

International delivery times vary significantly based on destination, customs processing, carrier service, and local delivery conditions.

Any estimated delivery timeframe provided at checkout should be considered an estimate rather than a guaranteed delivery date.

International customers may be responsible for customs duties, import taxes, tariffs,
brokerage fees, or other charges imposed by their country or local authorities.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

No. FitTea products are not intended to diagnose, treat, cure, or prevent disease.

If you have a medical condition, take medication, are pregnant or nursing, or have questions about whether a product is appropriate for you, speak with your physician or qualified healthcare professional before use.

Complete ingredient and nutrition information is provided on individual product pages and product packaging.

Because formulas may vary between products, always refer to the specific product you are purchasing.

Review the ingredient and allergen information shown on the individual product page and packaging before consuming the product.

If you have a serious allergy or medical concern, consult your healthcare provider before use.